Refund and Return Policy
Please ensure the goods are well checked and in good condition upon delivery. if any goods arrive damaged please call/email us immediately at the first instance, as all products are quality checked before being processed for delivery. We provide a full refund and return on our goods up to 14 days as part of our customer satisfaction guarantee.
Once any furniture item is assembled no refund will be allowed replacement will be at our discretion. All goods must be returned unused and in a resell-able condition.
If you think any item is missing from your delivery please contact our team who will try to rectify the issue as soon as possible.
All delivery charges on returns items to be paid by the customer.
We do not provide returns and refunds for bespoke items e.g. cushions, pet beds, if you need to check materials and colours please contact us in advance to arrange free samples to be sent out to you. Some of our bed designs such as the Ambassador are much larger than ordinary beds, it is your responsibility to ensure you have enough space and also that there are no access issues up stairs etc.
Each bed, pet bed, storage boxes, stools, cushion is considered a specialist bespoke made to order item, any damages or returns would need to be reported within the 48 hour cooling off period. A 30% restocking fee will be charged after the 48 hour period
With all of our products you will also secure a one year manufacturers warranty. This warranty starts from the day that you sign for your delivery. However, some exclusions do apply. If you disassemble the bed for any reason or move the bed to a different property your warranty will be void.